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Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity for the right candidate to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day. Our NZ office is located in Christchurch, but we'll consider individuals residing in other NZ cities, as long as travel to CC is an option.
This is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.
Responsibilities:
- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.
- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected
- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.
- Proactively preventing future problems by coming up with both tactical and strategic solutions
Requirements:
- New Zealand citizenship or permanent resident status required.
- Previous experience in a customer support role - trading support experience is a plus
- Strong attention to detail, self-management, initiative, discipline, and follow-through
- Exceptional problem solving ability
- Excellent written and verbal communication skills
- Unrelenting dedication to customer success
- Familiarity with SQL and databases
- Bachelor’s Degree - economics, business, or engineering preferred
Strongly Desired:
- Familiarity with at least one scripting or object-oriented programming language
- Experience working with UNIX/Linux
- Fluency in Japanese a plus
About Broadway Technology
Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We are a leading provider of advanced high-performance financial trading solutions. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.
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Broadway's Waterloo office does not have a Senior Software Engineer opening at this time, however, we are always open to speaking with exceptional candidates. Please feel free to submit your resume for consideration and we'll get back to you if you're a good fit.
Help us push the technological envelope
Broadway is seeking Senior Software Engineers to develop state-of-the-art C++ applications for our groundbreaking automated trading platform. We are a rapidly growing international enterprise software company built and run by engineers. Our technology makes it simple to create, combine, and extend large-scale, high-performance intelligent systems in ways that were never before possible.
Broadway’s solutions are built on the TOC, our core platform for scalable high-performance distributed computing. For over a decade, we’ve been using the TOC to build intelligent trading systems for leading financial institutions. We’re now starting to leverage the same technology to solve real-time problems across every industry.
Responsibilities
You will own (typically multiple months-long) development projects end-to-end at the forefront of one of the most exciting areas in fintech, from conception through support and maintenance, including many fast-cycle version iterations. As part of our remarkably high-performing team of collaborative, talented engineers who thrive on building the most advanced technology, you will have significant freedom and self-direction to tackle a wealth of interesting, challenging problems as we push the technological envelope.
- Work in C++ and Python to design, implement, and release state-of-the-art components and applications for mission-critical, high-performance, globally distributed systems related to automated trading
- Produce exemplary code and deliver completed projects on time
- Create and track project plans and convey status, issues and risks effectively
- Perform unit and system level testing on your application and all affected systems
- Work closely with customer-facing technical consultants to ensure that development efforts truly meet customer needs
- Work closely with technical leads to ensure effective coordination and integration between interrelated projects
- Play a key role in the development of best practices in software design, implementation, and coding standards
- Lead and mentor junior engineers
Culture
We’re not just engineering systems, we’re engineering a company. Preserving our culture is the most important thing to us as we scale. It’s the way we come together to find the best solutions, and how we hold ourselves accountable to achieving our vision: delivering success for our customers and meaningful experiences for our people.
- Do Something Big: The future promises a lot—the Internet of Everything, smart connected cities, transparent markets, virtual medicine—but these advances require more than what's possible with conventional solutions. We’ve developed a new way to build distributed systems. For over a decade, we’ve used it to build complex trading systems for the world’s largest financial institutions, and now we’re starting to solve real-time problems across every industry.
- Blaze Your Own Trail: We’re at an exciting stage—small but growing fast. There are unprecedented opportunities to learn and lead right away. Whatever your goals, from heads-down development to collaborating with customers, from executing and streamlining our business to leading teams, from innovating new products to opening up new industries, or a bit of “all of the above", we’ll work together to get you there. There is no one path. You’ll have the freedom to follow your interests as they evolve.
- Solve Hard Problems: The engineering we do is complex—thousands of globally distributed components, vast amounts of fast-moving shared data, continuous real-time analysis and execution, always-on mission-critical performance. It ordinarily takes years to solve these problems (think aerospace or flight control) but that’s not an option for us. Our fintech executes hundreds of billions of dollars in trades each day, so there’s huge value in launching ideas fast. We invent smarter designs and smarter ways to develop and test, so we can innovate in quick cycles without compromising the exacting requirements inherent to the systems we build.
- Be Greater Together: We tackle problems no one could solve alone, so we’re here to learn from each other. Each insight is a springboard for the next. We encourage disagreement to achieve a greater outcome. But solving hard problems is only part of the equation—we hire people who inspire us and enjoy working together. The result is a team that truly “clicks”.
- Do the Right Thing: Building a healthy, lasting company starts from the inside out. Our progressive policies and practices foster transparency, integrity, openness, and forward thinking. We are deeply committed to building a company that empowers people, enables them to thrive throughout their careers, and do big things here.
Behavioral Profile
- Self-starter with ability to self-regulate and problem-solve independently through obstacles in a dynamic, fast-paced environment
- Results-driven with a strong ownership mentality and drive to deliver on schedule; maintains realistic estimations and escalates proactively when necessary
- Superior abstract thinking abilities
- Motivated to learn about new industries, master new technologies, and push technological boundaries
- Connects code to the business problems being solved and translates effectively across business and technical boundaries
- Team player who openly shares information, helps others, and is open to new ideas and “going the extra mile” when needed
Track Record
- Exceptional programming skills and grasp of software engineering principles with 5 or more years programming in at least one industry-standard language (C++, C#, C, Java)
- Demonstrated success managing development projects end-to-end with significant ownership over technical decision-making
- Knowledge of at least one scripting language (Perl, Python, Ruby, JavaScript, etc.)
- Familiarity with SQL and databases
- Experience with real-time distributed systems and fast-cycle iterations is a plus
- Enterprise software experience or experience with financial software and/or financial trading is a plus
- Experience with financial broker/exchange APIs (e.g. price feeds, order execution) a plus
- Bachelor’s or advanced degree in Computer Science or related field
About Broadway Technology
Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We are a leading provider of advanced high-performance financial trading solutions. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.
-
Broadway's Austin office does not have a Front End Software Engineer opening at this time, however, we are always open to speaking with exceptional candidates. Please feel free to submit your resume for consideration and we'll get back to you if you're a good fit.
Help us push the technological envelope
Broadway is seeking Senior Front End Software Engineers to develop state-of-the-art front end applications for our groundbreaking automated trading platform. We are a rapidly growing international enterprise software company built and run by engineers. Our technology makes it simple to create, combine, and extend large-scale, high-performance intelligent systems in ways that were never before possible.
Broadway’s solutions are built on the TOC, our core platform for scalable high-performance distributed computing. For over a decade, we’ve been using the TOC to build intelligent trading systems for leading financial institutions. We’re now starting to leverage the same technology to solve real-time problems across every industry.
Responsibilities
You will own (typically multiple months-long) development projects end-to-end at the forefront of one of the most exciting areas in fintech, from conception through support and maintenance, including many fast-cycle version iterations. As part of our remarkably high-performing team of collaborative, talented engineers who thrive on building the most advanced technology, you will have significant freedom and self-direction to tackle a wealth of interesting, challenging problems as we push the technological envelope.
- Work with a combination of C# (Winforms) and modern web technologies to design and develop new user-facing features
- Produce exemplary code and deliver completed projects on time
- Create and track project plans and convey status, issues and risks effectively
- Perform unit and system level testing on your application and all affected systems
- Work closely with customer-facing technical consultants to ensure that development efforts truly meet customer needs
- Work closely with technical leads to ensure effective coordination and integration between interrelated projects
- Play a key role in the development of best practices in software design, implementation, and coding standards
- Lead and mentor junior engineers
Culture
We’re not just engineering systems, we’re engineering a company. Preserving our culture is the most important thing to us as we scale. It’s the way we come together to find the best solutions, and how we hold ourselves accountable to achieving our vision: delivering success for our customers and meaningful experiences for our people.
- Do Something Big: The future promises a lot—the Internet of Everything, smart connected cities, transparent markets, virtual medicine—but these advances require more than what's possible with conventional solutions. We’ve developed a new way to build distributed systems. For over a decade, we’ve used it to build complex trading systems for the world’s largest financial institutions, and now we’re starting to solve real-time problems across every industry.
- Blaze Your Own Trail: We’re at an exciting stage—small but growing fast. There are unprecedented opportunities to learn and lead right away. Whatever your goals, from heads-down development to collaborating with customers, from executing and streamlining our business to leading teams, from innovating new products to opening up new industries, or a bit of “all of the above", we’ll work together to get you there. There is no one path. You’ll have the freedom to follow your interests as they evolve.
- Solve Hard Problems: The engineering we do is complex—thousands of globally distributed components, vast amounts of fast-moving shared data, continuous real-time analysis and execution, always-on mission-critical performance. It ordinarily takes years to solve these problems (think aerospace or flight control) but that’s not an option for us. Our fintech executes hundreds of billions of dollars in trades each day, so there’s huge value in launching ideas fast. We invent smarter designs and smarter ways to develop and test, so we can innovate in quick cycles without compromising the exacting requirements inherent to the systems we build.
- Be Greater Together: We tackle problems no one could solve alone, so we’re here to learn from each other. Each insight is a springboard for the next. We encourage disagreement to achieve a greater outcome. But solving hard problems is only part of the equation—we hire people who inspire us and enjoy working together. The result is a team that truly “clicks”.
- Do the Right Thing: Building a healthy, lasting company starts from the inside out. Our progressive policies and practices foster transparency, integrity, openness, and forward thinking. We are deeply committed to building a company that empowers people, enables them to thrive throughout their careers, and do big things here.
Behavioral Profile
- Self-starter with ability to self-regulate and problem-solve independently through obstacles in a dynamic, fast-paced environment
- Results-driven with a strong ownership mentality and drive to deliver on schedule; maintains realistic estimations and escalates proactively when necessary
- Superior abstract thinking abilities
- Motivated to learn about new industries, master new technologies, and push technological boundaries
- Connects code to the business problems being solved and translates effectively across business and technical boundaries
- Team player who openly shares information, helps others, and is open to new ideas and “going the extra mile” when needed
Track Record
- Exceptional programming skills and grasp of software engineering principles and UI design patterns (MVVM, MVP, and Flux).
- Demonstrated success managing development projects end-to-end with significant ownership over technical decision-making.
- 5+ years developing front end applications using at least one industry-standard language (C#, JavaScript, or TypeScript)and framework (Winforms, WPF, Angular2+, React, or Vue). Experience with both desktop AND web technologies a big plus.
- Experience with using Git version control
- Familiarity with SQL and databases
- Enterprise software experience or experience with financial software and/or financial trading is a plus
- Experience with financial broker/exchange APIs (e.g. price feeds, order execution) a plus
- Bachelor’s or advanced degree in Computer Science or related field
About Broadway Technology
Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We are a leading provider of advanced high-performance financial trading solutions. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.
-
Broadway's Waterloo office does not have a Front End Software Engineer opening at this time, however, we are always open to speaking with exceptional candidates. Please feel free to submit your resume for consideration and we'll get back to you if you're a good fit.
Help us push the technological envelope
Broadway is seeking Senior Front End Software Engineers to develop state-of-the-art front end applications for our groundbreaking automated trading platform. We are a rapidly growing international enterprise software company built and run by engineers. Our technology makes it simple to create, combine, and extend large-scale, high-performance intelligent systems in ways that were never before possible.
Broadway’s solutions are built on the TOC, our core platform for scalable high-performance distributed computing. For over a decade, we’ve been using the TOC to build intelligent trading systems for leading financial institutions. We’re now starting to leverage the same technology to solve real-time problems across every industry.
Responsibilities
You will own (typically multiple months-long) development projects end-to-end at the forefront of one of the most exciting areas in fintech, from conception through support and maintenance, including many fast-cycle version iterations. As part of our remarkably high-performing team of collaborative, talented engineers who thrive on building the most advanced technology, you will have significant freedom and self-direction to tackle a wealth of interesting, challenging problems as we push the technological envelope.
- Work with a combination of C# (Winforms) and modern web technologies to design and develop new user-facing features
- Produce exemplary code and deliver completed projects on time
- Create and track project plans and convey status, issues and risks effectively
- Perform unit and system level testing on your application and all affected systems
- Work closely with customer-facing technical consultants to ensure that development efforts truly meet customer needs
- Work closely with technical leads to ensure effective coordination and integration between interrelated projects
- Play a key role in the development of best practices in software design, implementation, and coding standards
- Lead and mentor junior engineers
Culture
We’re not just engineering systems, we’re engineering a company. Preserving our culture is the most important thing to us as we scale. It’s the way we come together to find the best solutions, and how we hold ourselves accountable to achieving our vision: delivering success for our customers and meaningful experiences for our people.
- Do Something Big: The future promises a lot—the Internet of Everything, smart connected cities, transparent markets, virtual medicine—but these advances require more than what's possible with conventional solutions. We’ve developed a new way to build distributed systems. For over a decade, we’ve used it to build complex trading systems for the world’s largest financial institutions, and now we’re starting to solve real-time problems across every industry.
- Blaze Your Own Trail: We’re at an exciting stage—small but growing fast. There are unprecedented opportunities to learn and lead right away. Whatever your goals, from heads-down development to collaborating with customers, from executing and streamlining our business to leading teams, from innovating new products to opening up new industries, or a bit of “all of the above", we’ll work together to get you there. There is no one path. You’ll have the freedom to follow your interests as they evolve.
- Solve Hard Problems: The engineering we do is complex—thousands of globally distributed components, vast amounts of fast-moving shared data, continuous real-time analysis and execution, always-on mission-critical performance. It ordinarily takes years to solve these problems (think aerospace or flight control) but that’s not an option for us. Our fintech executes hundreds of billions of dollars in trades each day, so there’s huge value in launching ideas fast. We invent smarter designs and smarter ways to develop and test, so we can innovate in quick cycles without compromising the exacting requirements inherent to the systems we build.
- Be Greater Together: We tackle problems no one could solve alone, so we’re here to learn from each other. Each insight is a springboard for the next. We encourage disagreement to achieve a greater outcome. But solving hard problems is only part of the equation—we hire people who inspire us and enjoy working together. The result is a team that truly “clicks”.
- Do the Right Thing: Building a healthy, lasting company starts from the inside out. Our progressive policies and practices foster transparency, integrity, openness, and forward thinking. We are deeply committed to building a company that empowers people, enables them to thrive throughout their careers, and do big things here.
Behavioral Profile
- Self-starter with ability to self-regulate and problem-solve independently through obstacles in a dynamic, fast-paced environment
- Results-driven with a strong ownership mentality and drive to deliver on schedule; maintains realistic estimations and escalates proactively when necessary
- Superior abstract thinking abilities
- Motivated to learn about new industries, master new technologies, and push technological boundaries
- Connects code to the business problems being solved and translates effectively across business and technical boundaries
- Team player who openly shares information, helps others, and is open to new ideas and “going the extra mile” when needed
Track Record
- Exceptional programming skills and grasp of software engineering principles and UI design patterns (MVVM, MVP, and Flux).
- Demonstrated success managing development projects end-to-end with significant ownership over technical decision-making.
- 5+ years developing front end applications using at least one industry-standard language (C#, JavaScript, or TypeScript)and framework (Winforms, WPF, Angular2+, React, or Vue). Experience with both desktop AND web technologies a big plus.
- Experience with using Git version control
- Familiarity with SQL and databases
- Enterprise software experience or experience with financial software and/or financial trading is a plus
- Experience with financial broker/exchange APIs (e.g. price feeds, order execution) a plus
- Bachelor’s or advanced degree in Computer Science or related field
About Broadway Technology
Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We are a leading provider of advanced high-performance financial trading solutions. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.
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Systems Administrator
Broadway Technology is looking for a sharp System Administrator with Linux and Windows Systems administration who has Networking Experience or interest in Networking.
Broadway is a leading provider of high-performance trading solutions. We've delivered some of the world’s most advanced systems to a who’s who customer list that includes the largest global banks. Our software manages billions of dollars in transactions daily.
Responsibilities:
- Help to manage and administer Broadway’s global trading hardware and network infrastructure. Identify and resolve hardware and network failures/performance within both the trading environment and on the edge of the corporate network.
- Ensure the security of the trading and corporate networks. Remain current on information security best practices. Recommend and implement security tools, policies and procedures.
- Configure multicast networks, including Multicast PIM Sparse/Dense, IGMP and IGMP snooper.
- Build and administer hardware, network, operating system (Windows and Linux) and database layers powering advanced trading systems.
- Manage Active Directory in trading and corporate environments.
- Collaborate with customers and partner with technical teams to make changes to network connectivity.
- Create and maintain documentation for the colocation environments and user documentation for utilizing services.
- Manage short and longer term projects while owning day to day issues to resolution, keeping stakeholders informed of the issue status.
- Leverage and expand use of automation across all actives to build operational scale using Powershell scripting, Puppet and Ansible.
- Build and administer hardware, network, operating systems (Windows Server and Linux).
Requirements:
- New Zealand citizenship or permanent resident status required.
- Superior Windows or Linux administration and troubleshooting skill sets.
- Exceptional problem-solving skills in hardware and networking.
- Unrelenting commitment to quality and exceptional attention to detail.
- Outstanding analytical and organization skills.
- Knowledge of, and experience implementing, best practices to enforce network and system security e.g. ISO 27001 / SOC.
- Knowledge of IP routing, VLANs, Access Control Lists and Network Address Translation.
- Demonstrated expertise in process and system documentation.
- Excellent verbal/written communication.
- Strong collaborative nature and the ability to support internal and external clients.
- A bachelor’s or master’s degree in telecommunications, computer engineering, or a related field.
Experience:
- At least 4 years managing production Windows, Linux and networking infrastructure across multiple global sites.
- At least 4 year track record of scripting and automation demonstrating skill in multiple technologies.
- At least 3 years securing edge infrastructure with firewalls, IDS/IPS products and configuration of VPNs to 3rd
- Network routing inside, outside and between the company and external partners.
- Expertise in multiple vendor firewall, switching and routing technologies like Arista, Fortigate, Cisco, A10 Networks, or Citrix Netscaler.
- BGP & BFD setup as well as demonstrated experience troubleshooting.
- At least 4 years of experience in a senior role, managing switches and other network equipment at L2/L3, connecting international data centers, customer sites and market partners.
- Analyzing network data captures with tools such as Wireshark.
- VPN: between sites using IPSec as well as between users and sites.
- At least 4 years of experience in a senior role, managing windows devices.
- Past experience with maintaining network configurations with version control systems.
- Penetration testing experience is a plus.
About Broadway Technology
Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We are a leading provider of advanced high-performance financial trading solutions. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.
-
Systems Administrator
Broadway Technology is looking for a sharp System Administrator with Linux and Windows Systems administration who has Networking Experience or interest in Networking.
Broadway is a leading provider of high-performance trading solutions. We've delivered some of the world’s most advanced systems to a who’s who customer list that includes the largest global banks. Our software manages billions of dollars in transactions daily.
Responsibilities:
- Help to manage and administer Broadway’s global trading hardware and network infrastructure. Identify and resolve hardware and network failures/performance within both the trading environment and on the edge of the corporate network.
- Ensure the security of the trading and corporate networks. Remain current on information security best practices. Recommend and implement security tools, policies and procedures.
- Configure multicast networks, including Multicast PIM Sparse/Dense, IGMP and IGMP snooper.
- Build and administer hardware, network, operating system (Windows and Linux) and database layers powering advanced trading systems.
- Manage Active Directory in trading and corporate environments.
- Collaborate with customers and partner with technical teams to make changes to network connectivity.
- Create and maintain documentation for the colocation environments and user documentation for utilizing services.
- Manage short and longer term projects while owning day to day issues to resolution, keeping stakeholders informed of the issue status.
- Leverage and expand use of automation across all actives to build operational scale using Powershell scripting, Puppet and Ansible.
- Build and administer hardware, network, operating systems (Windows Server and Linux).
Requirements:
- Superior Windows or Linux administration and troubleshooting skill sets.
- Exceptional problem-solving skills in hardware and networking.
- Unrelenting commitment to quality and exceptional attention to detail.
- Outstanding analytical and organization skills.
- Knowledge of, and experience implementing, best practices to enforce network and system security e.g. ISO 27001 / SOC.
- Knowledge of IP routing, VLANs, Access Control Lists and Network Address Translation.
- Demonstrated expertise in process and system documentation.
- Excellent verbal/written communication.
- Strong collaborative nature and the ability to support internal and external clients.
- A bachelor’s or master’s degree in telecommunications, computer engineering, or a related field.
- This is a global operations team, the expectation is that the person is in the office for European trade openings - around 7am London time.
Experience:
- At least 4 years managing production Windows, Linux and networking infrastructure across multiple global sites.
- At least 4 year track record of scripting and automation demonstrating skill in multiple technologies.
- At least 3 years securing edge infrastructure with firewalls, IDS/IPS products and configuration of VPNs to 3rd
- Network routing inside, outside and between the company and external partners.
- Expertise in multiple vendor firewall, switching and routing technologies like Arista, Fortigate, Cisco, A10 Networks, or Citrix Netscaler.
- BGP & BFD setup as well as demonstrated experience troubleshooting.
- At least 4 years of experience in a senior role, managing switches and other network equipment at L2/L3, connecting international data centers, customer sites and market partners.
- Analyzing network data captures with tools such as Wireshark.
- VPN: between sites using IPSec as well as between users and sites.
- At least 4 years of experience in a senior role, managing windows devices.
- Past experience with maintaining network configurations with version control systems.
- Penetration testing experience is a plus.
About Broadway Technology
Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We are a leading provider of advanced high-performance financial trading solutions. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.
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IT Support Analyst
Broadway Technology is seeking an IT Support Analyst for our New York office who has the passion to help others, fix complex problems, and automate support functions. The ideal candidate is someone who people are glad to see coming because they know that you’re always courteous, professional, and empathetic. You are just as comfortable helping someone in-person, over the phone, Email, IM, or screenshare. You are eager to contribute, learn, and understand the environment.
Additionally, you appreciate that not everyone “just gets it” with technology. You consider it a personal mission to help people get the most out of the systems they use to get work done. Removing roadblocks to others’ productivity gives you a sense of satisfaction. You tinker with new ways to use technology tools and get more from them. You eagerly act to address an issue and follow it to completion.
Broadway Technology is a leading provider of high-performance trading solutions. We've delivered some of the world’s most advanced systems to a who’s who customer list that includes the largest global banks. Our software manages billions of dollars in transactions daily.
Responsibilities:
- Act as a primary support contact point for end-users with their computers, network, VPN, phone, and access. This includes desk-side support services as well as the support of remote users.
- Provide assistance and training where required to help users resolve issues and improve productivity with their use of hardware, software, or access
- Build user machines using imaging technologies with automation to assure consistency, deployment speed, and current supported applications.
- On-board new users to the company, manage all aspects of their setup: account creation and permissions, e-mail account and group membership, file share services and remote access.
- Own the IT Support ticket queue, ensure tickets are closed in a timely manner and followed up appropriately.
- Maintain file share services including the allocation of permissions, creation and retirement of access groups and managing the backups of these services.
- Manage the corporate assets database, tracking all hardware purchased and own the accuracy of the database and perform periodic audits of the data.
- Manage on premise and cloud services to support corporate IT
- Configure and optimize monitoring of operating systems, software, and servers
- Plan and document business services and processes including redundancy and backup/recovery strategies
- Make recommendations for improving user experience and security
- Engage Vendors/Resellers to assist with projects
- Own asset management process and ensure accuracy
- Adhere to Change Management policies for changes that impact corporate IT systems
- Other tasks as necessary
- Interact with vendor technical support for systems issues. Participate in on-call support.
Requirements:
- Strong background in providing IT support in a professional setting.
- Intermediate knowledge of Windows 7-10, Windows Server 2012R2-2019, and other Operating Systems
- 2+ years’ experience supports Active Directory users, groups, and computer objects
- Basic knowledge of networking experience is required, specifically the ability to use standard troubleshooting tools to diagnose and resolve user reported issues reaching network services as well as demonstrated ability to diagnose DNS, DHCP and end-user VPN issues.
- Experience with Antivirus product configuration and endpoint remediation.
- Experience building or using automated PC build processes, either via network PXE boot or USB
- Experience using and creating technical documentation and user wiki guides.
- Basic understanding of a PBX or VoIP platform
- 3+ years of experience with Desktop Support, with Windows Administration duties. Standardizing configurations and deploying software package via group policy objects.
- Proficiency in workstation/laptop/server hardware (Dell, HP, and Apple preferred)
- Knowledge of Office 365/MS Exchange product suite with 3rd party SPAM filtering
- Ability to take ownership of tasks with minimal oversight
- Balance multiple small projects with day-to-day responsibilities based on changing priorities
- Thoroughness and careful attention to detail
- Excellent customer service skills.
- Ability to take initiative and work independently, as well as part of a team.
Nice To Have:
- Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline.
- Experience with internally hosted or cloud VOIP telephone systems
- Experience with Windows OS and 3rd party application updates
- Scripting knowledge (preferably Windows PowerShell or Python)
- Experience working with ITIL based ticket systems, such as Jira Service Desk
About Broadway Technology
Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We are a leading provider of advanced high-performance financial trading solutions. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.